To start, if you are requesting a refund from us, it means that you came across our business and gave us a chance. We thank you for that opportunity. Puffin Vape Shop values the chance to improve our relationship with you by providing legitimate refunds in the fastest and most convenient way.
DOMESTIC REFUND and EXCHANGES
We are no longer offering refunds. If you wish to exchange a defective product please send an email to firstname.lastname@example.org within 48 hours of receiving the product. We request that you explain the issue to us with details, images, or videos to the best of your ability. Please submit any claims to email@example.com, placing the order number on the email subject line. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.
We purchase our products from reputable sources, but we understand that although uncommon, products can be damaged or defective. If after reviewing your email and its attachments, the products are deemed as damaged or defective, you will need to return the product(s) using a prepaid label which we will supply via email.
The new product(s) can be shipped out as soon as the original product(s) are returned to our warehouse.
We do not, and will not accept returns, or issue refunds for packages which are marked “return to sender” or “refused.” If you return a package, it needs to have a tracking number for our records.
*This policy does not include improper use of products.
The same grace period to report dissatisfaction applies (48 hours to report issue). With that being said, we are more than willing to send new product for legitimate complaints. Our ultimate goal is to provide you unwavering customer service that earns your long-term trust and business. We understand the value of satisfied customers. You having a positive experience and allowing us to serve you long-term is our main objective.
All order cancelations must be done within 1 hour of placing the order. Once an order has been placed and is processing, we are unable to alter or change any order. If the order is canceled, a $3.00 restocking fee will apply. No exceptions.