E-Cigarette Age Checker - FAQ

What's Vape Age Verifier?

Age Verification software is implemented by e-commerce stores that sell age-restricted products, including disposable vapes and e-juice. Date of birth confirmation is mandatory by multiple federal and state laws. The technology is fast, secure and effective. It simply cross references shopper ID, name, address, and order details to ensure that all potential customers are legally allowed to purchase nicotine products. Online vape shops obtain records showing that all sales have been age verified, which allows them to continue running their businesses. 

Why buy from a site with age verification tech?

Setting up a proper age verification process is an ethical and legal obligation for all websites that sell e-cigs or any tobacco-derived nicotine product. When you buy from an online e-cigarette store that uses an age verifier, you’re supporting the future of vaping, but more importantly, you are helping to prevent underage people from purchasing these highly addictive salt nicotine devices. Learn why it’s so important to buy from online vape shops with age verifiers ONLY.

What information is needed?

The majority of customers are simply asked for their name, date of birth and address. If that information is not sufficient to confirm your age, you will be asked to submit a picture of your government-issued photo ID, similar to the process of buying from retail stores or entering a bar.

The system is usually able to automatically process your name and address from the payment or shipping credentials. This means that you will only have to include your DOB (date of birth) manually.

How do I include my photo ID?

There are three easy options:

  • The popup will automatically prompt you to take a picture of your id
  • Send an image that you already have saved on a device.
  • Input your cell phone number to receive a link to finish the process on your phone.

What types of photo IDs are acceptable?

If you are asked to submit an ID to finish the age-checking process, the following are acceptable:

  • government-issued ID (driver's license)
  • state identification card
  • military ID
  • passport
  • Your name
  • date of birth
  • expiration date must show and information must reflect the name included in your order details. The date of birth you enter into the popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time.

Certain IDs, such as military Identification cards, require images of the front and back to show all necessary info. If you are having trouble uploading two images in one submission through the popup, please email them as attachments to help@agechecker.net and they will manually verify your order. Since ID submissions are immediately deleted, two separate submissions cannot be verified.

 Is my information secure?

The information you provide is used solely to confirm your age and prevent underage purchases. Data is never shared with third-party companies.

Your privacy and security are of the utmost importance. Access to all of services is secured with powerful 256-bit AES encryption. Personal data is stored on a private internal network that is not linked to the internet.

All personal information will be completely secure and stored — date of birth, name, and address. This means that you only have to go through the process once! Photo IDs are not stored; they are deleted as soon as you are verified. 

For more information, see the privacy policy.

How long do verifications take?

90% of U.S. customers can be verified immediately with their name, address, and date of birth.

If you cannot be verified automatically using basic order information, you will be asked to submit an image of your ID. This process is easy and occurs on the popup; you will not be redirected from the checkout page. Once you have provided a photo ID, it typically takes 10 to 30 seconds to age check.

Can I cover private information on my photo ID?

Yes, as long as the software is able to see your name, date of birth, the expiration date, and enough of the details to confirm authenticity. You can cover other information, including driver's license number and address.

Do I have to get verified every time?

If you've uploaded an ID once and use the same name, address, and date of birth for your next order, you won't be asked to submit an ID again. If one of those three things changes or is entered inaccurately, we won't recognize you, triggering the ID prompt.

There are certain exceptions, however. Websites can customize our settings to require an ID for every customer, whether new or returning. Settings vary from website to website and are updatedat the website's discretion.

What if I don't live in the America?

International customers are required to submit their information. IP geolocation determines whether you are outside of the US. and refers to rules the website has chosen for international orders or your specific country: they may block purchases, require an ID for every purchase, ask you to self-confirm age, or disable age verification.

I am of legal age! Why is it saying I'm not?

The legal nicotine vaping age varies across different countries. We establish the settings of our website, so reach out directly to us if you were mistakenly rejected from making a purchase. You must be 21 or older to purchase any nicotine delivery systems in the US.

Who do I contact for help?

If you are experiencing any problems throughout the age versifying steps, please email the support team at help@agechecker.net. They are available around 24/7.

To resolve issues unrelated to age checker (e.g. product questions, tracking numbers, etc.), please contact info@puffinvapeshop.com 




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